GET IN TOUCH
Buffalo River Homestead
10 Merriang South Rd, Merriang VIC 3737
Myrtlebrooke Cottage
267 Myrtle Street, Myrtleford VIC 3737
Phone: 0438 181 060
ABN : 22604655797
Terms & Conditions
Payment Policy
One nights tariff is charged to your credit card on booking to confirm your booking. You will receive a receipt by email of this transaction. Your balance payable will be charged to your credit card two days before your arrival and attract a 2% surcharge. Should you wish to make other arrangements such as Direct Debit or Cash on Arrival, then you must contact us at least four days before your arrival.
On arrival please read our safety rules and terms and condition of your tenure. Please note that the accommodation house must be left clean and any furniture that is moved replaced to its original position. All damages must be reported and paid for.
Cancellation Policy: A cancellation fee of 20% of the deposit will apply for a cancellation made more than two weeks before your intended stay. For cancellation made less than two weeks before your intended stay. For a cancellation made less than two weeks before your intended stay, the full deposit will be retained unless another booking is made to cover the cancelled dates. ONLY under exceptional circumstances will a full deposit be refunded- this being at the proprietor’s discretion.
Privacy Policy
Buffalo River Homestead is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.buffalorivverhomestead.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or you can follow links in Newsletters to unsubscribe yourself.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
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For the primary purpose for which it was obtained
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For a secondary purpose that is directly related to the primary purpose
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With your consent; or where required or authorised by law.
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Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Buffalo River Homestead will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
stay@buffaloriverhomestead.com.au
Phone: 0438 181 060